Shopify
The reason for the dispute provided by the cardholder's bank.
Anchor to Valid valuesValid values
- Anchor to BANK_CANNOT_PROCESSBANK_CANNOT_PROCESS•
The customer's bank can't process the charge.
- Anchor to CREDIT_NOT_PROCESSEDCREDIT_NOT_PROCESSED•
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you haven't yet provided a refund or credit.
- Anchor to CUSTOMER_INITIATEDCUSTOMER_INITIATED•
The customer initiated the dispute. Contact the customer for additional details on why the payment was disputed.
- Anchor to DEBIT_NOT_AUTHORIZEDDEBIT_NOT_AUTHORIZED•
The customer's bank can't proceed with the debit since it hasn't been authorized.
- Anchor to DUPLICATEDUPLICATE•
The customer claims they were charged multiple times for the same product or service.
- Anchor to FRAUDULENTFRAUDULENT•
The cardholder claims that they didn’t authorize the payment.
- Anchor to GENERALGENERAL•
The dispute is uncategorized, so you should contact the customer for additional details to find out why the payment was disputed.
- Anchor to INCORRECT_ACCOUNT_DETAILSINCORRECT_ACCOUNT_DETAILS•
The customer account associated with the purchase is incorrect.
- Anchor to INSUFFICIENT_FUNDSINSUFFICIENT_FUNDS•
The customer's bank account has insufficient funds.
- Anchor to NONCOMPLIANTNONCOMPLIANT•
The card issuer believes the disputed transaction doesn't conform to the network rules. These disputes occur when transactions don't meet card network requirements and may incur additional network fees if escalated for resolution.
- Anchor to PRODUCT_NOT_RECEIVEDPRODUCT_NOT_RECEIVED•
The customer claims they did not receive the products or services purchased.
- Anchor to PRODUCT_UNACCEPTABLEPRODUCT_UNACCEPTABLE•
The product or service was received but was defective, damaged, or not as described.
- Anchor to SUBSCRIPTION_CANCELLEDSUBSCRIPTION_CANCELLED•
The customer claims that you continued to charge them after a subscription was canceled.
- Anchor to UNRECOGNIZEDUNRECOGNIZED•
The customer doesn’t recognize the payment appearing on their card statement.
Anchor to FieldsFields
- •OBJECT
The reason for the dispute provided by the cardholder's banks.