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returnRequest

mutation

Requires write_returns access scope or write_marketplace_returns access scope. Also: Requires the write_orders access scope. The user must have return_orders permission.

A customer's return request that hasn't been approved or declined. This mutation sets the value of the Return.status field to REQUESTED. To create a return that has the Return.status field set to OPEN, use the returnCreate mutation.

Arguments

Anchor to inputinput •ReturnRequestInput!required: The input fields for requesting a return.

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Anchor to ReturnRequestPayload returnsReturnRequestPayload returns

Anchor to returnreturn •Return: The requested return.
Anchor to userErrorsuserErrors •[ReturnUserError!]!non-null: The list of errors that occurred from executing the mutation.

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Request a return
returnRequest reference

Examples

Open in GraphiQL

const { admin } = await authenticate.admin(request);

const response = await admin.graphql(

`#graphql

mutation ReturnRequest($input: ReturnRequestInput!) {

returnRequest(input: $input) {

userErrors {

field

message

}

return {

status

returnLineItems(first: 1) {

edges {

node {

returnReason

customerNote

}

order {

}

}`,

{

variables: {

"input": {

"orderId": "gid://shopify/Order/625362839",

"returnLineItems": [

{

"fulfillmentLineItemId": "gid://shopify/FulfillmentLineItem/820022594",

"quantity": 1,

"returnReason": "WRONG_ITEM",

"customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"

}

]

}

);

const data = await response.json();

mutation ReturnRequest($input: ReturnRequestInput!) {
  returnRequest(input: $input) {
    userErrors {
      field
      message
    }
    return {
      id
      status
      returnLineItems(first: 1) {
        edges {
          node {
            id
            returnReason
            customerNote
          }
        }
      }
      order {
        id
      }
    }
  }
}

curl -X POST \
https://your-development-store.myshopify.com/admin/api/2025-04/graphql.json \
-H 'Content-Type: application/json' \
-H 'X-Shopify-Access-Token: {access_token}' \
-d '{
"query": "mutation ReturnRequest($input: ReturnRequestInput!) { returnRequest(input: $input) { userErrors { field message } return { id status returnLineItems(first: 1) { edges { node { id returnReason customerNote } } } order { id } } } }",
 "variables": {
    "input": {
      "orderId": "gid://shopify/Order/625362839",
      "returnLineItems": [
        {
          "fulfillmentLineItemId": "gid://shopify/FulfillmentLineItem/820022594",
          "quantity": 1,
          "returnReason": "WRONG_ITEM",
          "customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"
        }
      ]
    }
  }
}'

const { admin } = await authenticate.admin(request);

const response = await admin.graphql(
  `#graphql
  mutation ReturnRequest($input: ReturnRequestInput!) {
    returnRequest(input: $input) {
      userErrors {
        field
        message
      }
      return {
        id
        status
        returnLineItems(first: 1) {
          edges {
            node {
              id
              returnReason
              customerNote
            }
          }
        }
        order {
          id
        }
      }
    }
  }`,
  {
    variables: {
      "input": {
        "orderId": "gid://shopify/Order/625362839",
        "returnLineItems": [
          {
            "fulfillmentLineItemId": "gid://shopify/FulfillmentLineItem/820022594",
            "quantity": 1,
            "returnReason": "WRONG_ITEM",
            "customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"
          }
        ]
      }
    },
  },
);

const data = await response.json();

const client = new shopify.clients.Graphql({session});
const data = await client.query({
  data: {
    "query": `mutation ReturnRequest($input: ReturnRequestInput!) {
      returnRequest(input: $input) {
        userErrors {
          field
          message
        }
        return {
          id
          status
          returnLineItems(first: 1) {
            edges {
              node {
                id
                returnReason
                customerNote
              }
            }
          }
          order {
            id
          }
        }
      }
    }`,
    "variables": {
      "input": {
        "orderId": "gid://shopify/Order/625362839",
        "returnLineItems": [
          {
            "fulfillmentLineItemId": "gid://shopify/FulfillmentLineItem/820022594",
            "quantity": 1,
            "returnReason": "WRONG_ITEM",
            "customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"
          }
        ]
      }
    },
  },
});

session = ShopifyAPI::Auth::Session.new(
  shop: "your-development-store.myshopify.com",
  access_token: access_token
)
client = ShopifyAPI::Clients::Graphql::Admin.new(
  session: session
)

query = <<~QUERY
  mutation ReturnRequest($input: ReturnRequestInput!) {
    returnRequest(input: $input) {
      userErrors {
        field
        message
      }
      return {
        id
        status
        returnLineItems(first: 1) {
          edges {
            node {
              id
              returnReason
              customerNote
            }
          }
        }
        order {
          id
        }
      }
    }
  }
QUERY

variables = {
  "input": {
    "orderId": "gid://shopify/Order/625362839",
    "returnLineItems": [{"fulfillmentLineItemId"=>"gid://shopify/FulfillmentLineItem/820022594", "quantity"=>1, "returnReason"=>"WRONG_ITEM", "customerNote"=>"Sorry, I ordered the wrong item. Could I get a refund or store credit?"}]
  }
}

response = client.query(query: query, variables: variables)

Input variables

JSON

{

"input": {

"orderId": "gid://shopify/Order/625362839",

"returnLineItems": [

{

"fulfillmentLineItemId": "gid://shopify/FulfillmentLineItem/820022594",

"quantity": 1,

"returnReason": "WRONG_ITEM",

"customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"

}

]

}

Response

JSON

{

"returnRequest": {

"userErrors": [],

"return": {

"id": "gid://shopify/Return/945000961",

"status": "REQUESTED",

"returnLineItems": {

"edges": [

{

"node": {

"id": "gid://shopify/ReturnLineItem/677614678",

"returnReason": "WRONG_ITEM",

"customerNote": "Sorry, I ordered the wrong item. Could I get a refund or store credit?"

}

]

"order": {

"id": "gid://shopify/Order/625362839"

}